Frequently asked questions

How do I place an order?

Add the equipment you need to your cart, then go to checkout and leave your contact and delivery details. That submits a request — it does not charge you.

A representative reviews the list, confirms availability, and calls you back with the final price, freight cost and lead time. The order is only confirmed once you agree to those terms.

Is my card charged on this website?

No. This site takes no card details and processes no payment. There is no checkout gateway, and no page will ever ask you for a card number.

Payment is arranged directly with your representative once the order is confirmed.

Why are there no shipping costs in the cart?

Panels, batteries and racking usually ship as freight rather than parcel. The cost depends on the destination, the volume and whether the delivery site can receive a truck — it cannot be calculated reliably from a cart alone.

Your representative quotes it with the rest of the order, before you commit.

An item shows as sold out. What now?

Stock moves quickly, and what is unavailable in one warehouse is often available in another. Send us the part number through the contact form and we will tell you what we can source and when.

I need pricing for a whole system, not single items.

Use the quote request form. Describe the project — type, size, timeline — and a sales engineer builds a bill of materials and a project price rather than a line-by-line list.

How do I reach a human?

Call 866-209-3018 or email support@novaasolaris.com. The contact page lists our hours and our address.