Returns

Ask for an RMA first

Contact us before returning anything. We issue a Return Merchandise Authorization number and tell you where to ship — our warehouses differ by manufacturer, and a return sent to the wrong address can be refused or lost.

Returns received without an RMA number cannot be traced back to your order.

Condition

Equipment must come back unused and in its original packaging, with all accessories and documentation. Solar modules and batteries in particular cannot be resold once their packaging has been opened or their terminals connected.

Items ordered specially for a project, and equipment cut or modified on site, cannot be returned.

Damage in transit

Report transit damage on the day of delivery, with photographs, and note it on the delivery receipt at the moment of signing. Carriers reject damage claims raised late or against a clean signature — this is the single most common reason a claim fails.

Faulty equipment

Equipment that fails within its manufacturer warranty is handled through that manufacturer's warranty process, which we open on your behalf. Warranty terms, duration and remedy are set by the manufacturer, not by us.

Costs

Return freight and any restocking fee are confirmed with you when the RMA is issued, before you ship anything back. We do not apply a charge you have not been told about.